Frequently Asked Questions

The material appearing in these pages is intended for informational purposes and should not be considered legal advice or used as such.

Q. My school or organization needs a child protection policy for accreditation. Where do we start?

A. Your policy tells staff, parents and your community how you are going to protect children in your care. Look at the requirements of your accrediting agency. If they are signatories to the new standards for child protection the essential questions will give you a place to start. Also, see our quick start links for developing a child protection policy. This includes links to sample policies and a template policy as well as checklists, forms and flow charts for helping you develop supporting procedures that fit your organization and location. Child protection policies should be publicized within the school community, posted, and reviewed and signed during induction training. They should include the creation date and the last date reviewed which typically happens annually.

Q. How do I prepare staff to protect children or youth in our care? Who should be trained and when?

A. Intake and regular professional development training should be provided to all staff roles with access to children, including non-teaching staff, volunteers, after school supervisors, and security guards. Parents and caregivers should be offered training or information in conjunction with publicizing your school child protection policy and Code of Conduct, and be introduced to student safeguarding curriculum by grade level. School heads, child protection designates or team members, and designated school board members need additional training.

View the phases of implementation in Your Child Protection Training Plan. Your staff training should include:  a review of your policies and procedures including reporting obligations; definitions of abuse and neglect; familiarization with offender patterns including grooming; identification of vulnerable students; signs and symptoms of abuse; handling disclosure appropriately; reporting procedures for violations of school policy and codes of conduct; and trauma-informed care of abuse victims. Training should address cultural considerations of host country, local reporting laws and obligations, and the strong emotions that these topics can evoke.

Intake training and annual professional development training may be in-person group training, in-person individual training, web-based self-paced or group training, or may combine elements of these with written resources and online or in person discussion. Course should be scenario-based with decision-making practice. Staff should be given an opportunity to address their concerns and other strong emotions in a supportive environment. For more information on the contents of comprehensive child protection training see the Training Checklist.

Q. How do we implement the accreditation requirement to teach our students about abuse? What does student prevention education need to cover?

A. Review the curriculum resources which include recommended characteristics of effective prevention education, safeguarding curricula scope and sequence, samples of best practice and other resources. An effective school-wide child protection curriculum contains research-informed instructional methods, developmentally appropriate content, and family outreach. Be sure the prevention curriculum you create or purchase is scenario-based, interactive, and spirals so concepts are built upon year after year. Prevention curriculum covers social-emotional learning (referred to variously as SEL, SRE, CSE, or PSHE) and e-safety or internet safety education (ISE). Scope and sequence samples for both curricula are provided in curriculum resources.

Social-emotional and e-safety curricula are rooted in the school’s child protection policies and e-safety policies and procedures. Both strands should build student self-respect, confidence, resilience, and decision making skills. Purchased or created lesson plans should include teacher support and be part of a whole school approach. All staff including non-teaching staff, volunteers, tutors, coaches and after school activity supervisors should share consistent vocabulary and model good conduct.

Q. Doesn’t publicizing our safeguarding policy with the wider community invite a lot of problems? 

A. Your child protection policy and Code of Conduct defines expectations, dispels cultural stereotypes, improves parenting, helps parents identify inappropriate behavior and symptoms of abuse, and creates an ethos of safeguarding that requires all members of the community to work collaboratively to protect children in your care. Telling prospective employees that your school aspires to the highest standards of child protection and adhering to protective recruitment and employment standards is a requirement of accreditation. These actions will not ensure abuse does not occur. All preventative measures work together and must be part of the wider school ethos.

Q. What role does staff play in assisting those involved in a child protection concern?  Updated! 

A. The process for allegations against adults should be explained in the school’s child protection policy and made explicit to staff in interviews and intake training. Violations of the staff Code of Conduct are grounds for dismissal. When a child protection concern is raised, the school will generally conduct an internal review or risk assessment. This is done by the child protection response team, senior leadership, or an outside expert or adviser. During this process the child/children involved are protected by safety planning and any adult involved in the allegation of inappropriate conduct is removed from contact with children and may secure their own lawyer. A colleague or HR staff member should be designated as the representative of the accused staff member to keep them updated on the allegation protocol review process. Confidentiality should be maintained during the process. All allegations, findings and decisions should be documented and securely retained.

Q. What should our central record of child protection concerns include?  New!

The central record of child protection concerns contains date/time of incident/disclosure, date/time of report, name and role of person concern reported to and contact details, name/role of person making report and contact details, names of all involved including witnesses to an event, what was said/done and by whom (in child’s own words if from disclosure), and any action/s taken to address the concern.  These may include mandatory reporting, safety plans, referral, disciplinary action, corroboration, supervision or policy changes, risk assessments, etc.  Accountability for disciplinary or supervisory actions, and/or follow up triggers should be indicated.  Any justification for not reporting to parents and local authorities should be clearly documented. 

The record is started as soon as any concern arises, however small, whether ‘formally’ reported to staff or not, and includes anonymous allegations.  It may be legally required that this record be retained beyond a child’s enrollment and/or an employee’s employment for a specific period of time.  In the absence of legal guidance it’s best to do the most the law allows rather than the least the law requires.  If local privacy restrictions are rigorous, be aware of exceptions for child protection information, such as in GDPR.  Your policy for retaining substantiated child protection allegations in student and employee files may be determined by local statutory guidance, your insurer, or your inspection or accreditation agency.

These confidential records should be accessible only by those with a need to know (sign out tracked and password protected). The child protection log is kept separate from personnel files, cross referenced or linked in child’s file and staff personnel file, if applicable.  If an allegation is deemed malicious, the record should be deleted or destroyed immediately. Confidential records or devices should be backed up and kept in a fire proof file cabinet. Destruction should be handled appropriately. For purposes of oversight, child protection concerns should be reported at least annually to Board representative by demographic, type, and resolution/response including outside referrals and policy changes related to abuse prevention. This guidance is based on latest UK statutory guidance and your national laws and requirements may differ.  For more information see Audits & Checklists.

A forensic interviewer says, “Always assume your records may be needed for evidence, no matter how small the initial concern or disclosure.  Inference should be clearly stated as such and the report should be signed and dated. Any additions or corrections should be added, rather than changed, and signed and dated.”

Q. Do new EU data protection laws (GDPR) affect student and employee information contained in our central record of child protection concerns? New!

A. Guidance may vary by country, so it is appropriate to address this topic using local statutory guidance and legal counsel. Per UK guidance, “Fears about sharing information cannot be allowed to stand in the way of the need to promote the welfare and protect the safety of children.”

Your organization must: know the reason why you’re keeping records about children and/or adults (for example, because they relate to child protection concerns); assess how long you need to keep the records for; and have a plan for how and when the records will be destroyed. To keep personal information secure, you should: compile and label files carefully; keep files containing sensitive or confidential data secure and allow access on a ‘need to know’ basis; keep a log with circumstances around information sharing, consent, if applicable, and name/role, date and content accessed or shared. For more detailed guidance see Records Retention and Storage Guidelines in Audits & Checklists.

The recommended length of child protection record retention varies, but further UK guidance suggests ‘until students reach at least 25 years old’. The appropriate response should be to not delete information that may be needed in event of an inquiry without getting specialist advice. A sample data protection policy is available in School Policies. One child protection expert says, “This is a complex area, so it is most important that the school has a clear policy on retention and follows it consistently.”

The material appearing in these pages is intended for informational purposes and should not be considered legal advice or used as such.